Trying to work out what makes one theft recovery tracker better than another is hard work. So to help you easily identify some of the main features of our security tracking devices we have compiled two lists. One for our tracking devices and one for Automatrics services. The list is headed up by our most frequently asked question. If you have a question that is not detailed below then please contact us and we will add it to our list.
All systems are certified to Thatcham Quality Assured (TQA) Category 7 the only tracking category tested by Thatcham to locate assets hidden inside or if a GPS jammer device is used.
Automatrics MTrack systems have a reputation for high recovery performance and are the only Police Crime Prevention Initiative (CPI) preferred specification " Secured By Design" (SBD). For these reasons most insurance companies accept our systems even if CAT 5 systems are specified. If any Insurer refuses to accept our system please let us know so we can speak with them. NFU Mutual will proved 12.5% policy discount.
Yes, all devices have batteries which can be either recharged or replaced. If a replacement battery is required we will advise you and send out easy fit battery service kits which come complete with instructions, the new battery pack, clean wipe, adhesive tape and the required torx driver bit. You can order replacement kits online or call us to place any battery replacement orders.
Old removed batteries should be recycled at your local refuge collection site.
Yes, that is the beauty of our self powered systems, there are no external fitting or transfer fee's required and what's more the unit becomes even more secure because you are the only person who knows where the device is hidden.
However, the Automatrics MTrack Active wired units for clients who require Thatcham certification must be fitted by an Automatrics authorised fitting agent, this is an additional customer paid for service so please contact us to arrange this if required.
Yes, the device is IP67 rated suitable for internal or external fitting.
No ingress of dust, complete protection against contact. (dust tight)
Water jets, no Ingress of water in harmful quantity under defined conditions of pressure and time. (up to 1 m of submersion)
132 x 64 x 40 mm Automatrics MTrack (replaceable battery)
132 x 64 x 40 mm Automatrics MTrack Proactive (rechargeable)
132 x 64 x 20 mm Automatrics MTrack Active (wired with battery backup)
There are no direct comparisons to our Automatrics MTrack theft recovery systems, our products and services are entirely unique in a number of key areas.
GPS, GSM and RF location - The first ever battery certified Thatcham device that still remains the only rechargeable system - The only Police preferred Police specification Secured By Design - 98% theft recovery performance - 98 % customer satisfaction - UK and International clients - Unlimited number different usage configurations. (set to clients needs)
List of functions: http://www.trackersecurity.co.uk/thatchamcomparefeatureslist.html
The Automatrics MTrack Proactive model uses a 7.2A/hr rechargeable battery this should last 18-26 months before requiring a 12 hour recharge. A vehicle battery connection cable is supplied as standard to recharge or you can select an optional mains charger.
The Automatrics MTrack model uses a 10 A/hr replacable battery which will last 24-48 months before it requires replacing.
The main reason for variance in battery life is attributed to the mobile signal strength where the asset is stored, in a poor mobile reception area the unit will use greater power levels to connect, so in these conditions expect the lower end of life range.
We contact customers with low battery warnings, the system is configured to signal low battery warnings to customers approximately 12 weeks before a recharge or replacement battery is required.
The Remote Control (RC) is used to arm and disarm the motion sensor. (max 4 x RCs per device)
This upgrades the system to a "Proactive Tracking Device" specification where the device will immediately notify our server on any illegal movement, we then contact owners within five minutes (criteria required for Thatcham test standard).
The RC can alternatively be reconfigured by us to set and check a GSM or a GPS area (Geo-Fence) on each twelve hour wake cycle, used for example when a boat is kept on an exposed mooring where movement would be normal.
You should select the RC option to protect assets kept on storage sites or for vehicles that can be stolen without the keys (through electronic compromise or OBD key reprogramming). Most car brands are now exposed to this type of theft, especially BMW, Audi, VW, Land Rover. We would advise all motorcycle owners also to select the RC option as their machines can be quickly stripped down.
Alternatively without an RC owners must firstly discovery the theft, contact us and possibly wait up to six hours (unit sleep cycle) before the unit can present us with live reporting.
We optimise the motion sensor sensitivity remotely to minimise false alarms, for say poor weather conditions or passing traffic
This depends on your insurer, some insurers mandate for a Thatcham Theft recovery tracking device to be installed and these may not apply any discount. Please ask your insurer this question and confirm to them that all units are Thatcham CAT 7 certified and are the only police preferred after theft recovery systems with ACPO Secured by Design membership.
Yes, all our devices are equipped with three separate location technologies, our highly accurate GPS is great provided the asset is not hidden from the sky or a GPS jammer is in use. In these cases we use a second technology layer of GSM mapping techniques including "Timing Advance" and mobile cell site triangulation. This GSM positioning method helps us target an approximate search location map of about 50 - 300 metres in built up urban areas or up to 3 KM in more rural locations.
We then enable a secret radio transmitter, the signals can penetrate concrete and irradiate out of shipping containers and this can then be detected. Our operatives or the police will use a handheld radio signal direction receiver tuned to match the unit frequency to guide personnel to the tracking device with an accuracy of less than 1 metre.
Yes once the unit is tested with owners we issue an electronic PDF insurance registration certificate. We need to detail the vehicle make, model, colour, registration and VIN on the certificate
Any customer can request internet access to view devices online (without charge). Our server is internet based on a HTTPS: secure site, customers are provided with a unique username and password.
Users can request a GPS and GSM position on the unit next wake cycle - View battery life and the end of life forecast tool -Arm and disarm the remote control on the unit next wake cycle - Upload a photo of your protected asset - Arm or disarm the device motion sensor (if no remote control option) - Access archived positions - View all protected assets on one map.
Units report a GSM position every 7 days as part of our health checks.
Yes, our non wired systems do not connect to the vehicle electrics in any way.
No manufacturer will invalidate any warranty if customers fit our self powered devices
Yes we provide several different purchase options for hardware and monitoring, these include a subsidised Easy Pay monthly system and also an option to cover 3 years monitoring in advance. Please check out our BUY page or call us.
At the end of a 3 year monitoring you can contact us to request the latest discount prices to ensure further savings can be made.
Yes, we believe our customers satisfaction is our number one priority and we will always try to improve in this area.
We work with The Disc, Working Feedback an independent and professional customer feedback company, they help us gain important and valued customer feedback so we can review and ensure the best possible ongoing service.
Our customer feedback currently achieves a five star ranking of 98%
Yes, you can check online for quantity discounts or contact us for any bespoke system pricing or special project need.
Please check prices on our Buy Page here
Yes, our service is recognised by
NaVCIS National Vehicle Crime Intelligence Service. (national police partner agreement)
Thatcham Quality Assurance. ( Insurance Accepted / Approval )
Police CPI Secured By Design. (the only tracking supplier with a Police preferred Specification)
Then don't purchase our system
Thatcham Certified systems all charge monitoring fees. These fees cover the stringent test procedures required to develop and supply
"Fit for purpose and independently tested theft recovery tracking systems."
The Automatrics annual fee also provides customers with additional benefits.
Access to our Secure Server with integrated Google commercial license, including street view - Internet access to view device or multiple device positions and status with option to remotely arm the unit - Upload photo of protected asset for ease of submission to police - Cross all UK networks and international roaming enabled Simcard, for both standard GPRS and on poor reception network additional coverage via SMS
24/7 ALARM MONITORING
All unit alarms are received by our server these are viewed and interrogated in detail by our programmers before they decide the appropriate customer and unit reprogramming response.
24/7 GLOBAL SERVICE SUPPORT and RADIO FINDING
We provide 24/7 service support and radio finding operational personnel when required
24/7 TECHNICAL SUPPORT
Systems tests, reconfigure unit to bespoke client needs
NATIONAL & INTERNATIONAL POLICE SUPPORT
Automatrics partner agreement with NaVCIS ensures we have support from UK and international Law Enforcement including Interpol
When you sell on you can:
Contact us and remove the unit to fit to your next asset. (there is no charge to transfer your system)
Assign ownership of your system to the new owner , all remaining monitoring will simply pass to the new owners.
Return the unit to us to recycle, please contact us at the time to request a Buy Back price for your system model.
When a trigger event, such as an illegal movement, tamper, area, low battery or power-loss alarm is received from your tracking device we systematically process your four emergency contact numbers, via SMS, phone calls or when required email. If a false alarm is suspected you are prompted to send alarm reset SMS responses.
If reporting a theft "after the event" you call us on +44 (0) 1329 663812. We record details and make the required connections to your tracking device. You then contact the police to obtain a CRN Crime Reference Number.
Automatrics manage find operations for you. On connection with the tracking device we will try to source an accurate GPS fix to direct the police to the location. However, more often these days a significant number of stolen assets are deliberately hidden from GPS satellite view. In these situations, we immediately deploy a radio signal finder supplied by Automatrics, NaVCIS or other law enforcement. Finders use specialised radio direction tracking technology with an accuracy of less than one metre to locate your stolen asset. Once located either the police or our own personnel will stand guard over the protected asset until it can be safely recovered. You can choose a police recovery, (fee's may apply) or alternatively you can arrange your own recovery.
If you wish to recover your stolen or lost asset and keep hold of it, then this is a good reason to purchase our system.
Insurance will cover theft in most circumstances, but there are exceptions, for example if the keys are left in an unlocked vehicle, thousands of people do this simply without realising such as, defrosting windscreens whilst they stay in the house.
Also a claim for theft cannot be blamed on a third party, it is a full policy holder responsible claim and the entire value goes on their insurance claim profile to be shared with other insurance companies. This leaves a somewhat significant black mark where premiums will vastly increase for a period of up to 5 years. No claims protection will not prevent insurance cost increase as this system will only discount premiums, if the premium doubles or trebles as a consequence of a theft claim then all policy holders will pay significantly more.
Yes, our systems operate in all countries that support the GPRS / SMS/ GSM mobile communication networks. Unlike some competitors our SIM cards are automatically enabled for roaming from the point of purchase as part of our standard service. Should a radio find operation be required abroad this is co-ordinated and managed by our company without any additional cost to clients.
UK based assets are automatically covered for trips abroad. But customers who wish to protect assets that are based outside the UK should choose the "Based Outside the UK" purchase option to ensure their long term SIM card roaming coverage need is applied.
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