TERMS AND CONDITIONS OF SALE
EXTRACT FROM TERMS AND CONDITIONS
16.5 Returns Procedure
First you must obtain a Return Authorisation Number (RAN). For refund as 16.6.1 or faulty or incompatible Goods please call our Technical Department on +44 (0) 1329 663812. In order to expedite returns some Goods are referred to the manufacturer who will deal with the return.
We will only accept Products that are in a ‘Returnable Condition’. For Products to be in a Returnable condition they must be returned to us with all items included in the original sale including manuals cables disks and any free software items. For Goods being returned for a refund the original product packaging must also be returned in a suitable condition.
The Product must be adequately wrapped to prevent damage during transit with the Returns Number clearly marked on the outside of the package. It would help us to speedily process your return if you also enclosed a detailed note of the fault.
Send your package to: Automatrics Limited, Forum 3, Solent Business Park, Fareham, Hampshire. PO15 7FH
Automatrics Limited does not accept liability for packages damaged during transit and proof of postage is not proof of delivery. You are therefore strongly advised to send your package by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. The cost of return carriage is to be borne by the customer.
On receipt of the package the product will be tested against the stated fault (if any). Tested Goods found to be in full working order will be returned to the customer.
Goods that are not defective or damaged and accepted by Automatrics Limited for restocking are subject to a 15% handling charge.
16.6 Refund Policy
16.6.1 Shopper has right to cancel within (7) seven Days from the receipt of goods.
16.6.2 Return of goods for refund must follow the Returns Procedure 16.5